Frequently Asked Questions
Everything you need to know about your Tone Tec experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are Tone Tec garments ethically manufactured?
Yes, we prioritize ethical production. Our partner factories are certified for fair labor practices and we use sustainable materials wherever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.